Information We Collect

When you interact with dilavoneriaxo's educational platform, we collect information that helps us provide better learning experiences. This includes details you provide directly and information gathered through your use of our services.

Personal Information

• Contact details including name, email address, and phone number
• Professional background and experience level in finance
• Learning preferences and course selections
• Payment information processed securely through third-party providers
• Communication records from support interactions

Technical Information

Our systems automatically collect certain technical data to ensure platform functionality and security. This includes IP addresses, browser types, device information, and usage patterns within our learning management system.

How We Use Your Information

Your information helps us deliver quality financial education and maintain professional service standards. We use collected data for specific, legitimate purposes related to our educational mission.

Data Sharing and Disclosure

dilavoneriaxo maintains strict controls over data sharing. We only share information when necessary for service delivery or when required by law.

Service Providers

We work with trusted partners who help deliver our educational services. These include payment processors, email service providers, and cloud hosting companies. All partners are bound by confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Privacy Principles under the Privacy Act 1988.

• Responding to lawful requests from government agencies
• Protecting rights and safety of users and staff
• Preventing fraud or misuse of our services
• Complying with financial services regulations

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. These rights ensure you can manage how your data is used and stored.

Access and Correction

You can request copies of personal information we hold about you. If details are incorrect or outdated, you can ask us to correct or update them. We'll respond to access requests within 30 days.

Data Portability

You can request your course progress, certificates, and account data in a portable format. This helps if you want to transfer information to another educational provider.

Account Deletion

You can request deletion of your account and associated personal data. We'll remove information within 60 days, except where retention is required for legal compliance or legitimate business purposes.

Data Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard data against unauthorized access, loss, or misuse.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
• Automated backup systems with secure off-site storage
• Network monitoring and intrusion detection systems

Administrative Controls

Our staff receive regular privacy training and follow strict data handling procedures. Access to personal information is limited to employees who need it for their work responsibilities.

We maintain incident response procedures to address any potential data breaches quickly. If a serious breach occurs, we'll notify affected users and relevant authorities within required timeframes.

Data Retention and International Transfers

We keep your information only as long as needed for legitimate purposes or as required by law. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

International Data Transfers

Some of our service providers may store or process data outside Australia. When this happens, we ensure adequate protection through approved transfer mechanisms and contractual safeguards.

All international transfers comply with Australian Privacy Principles and include appropriate security measures to protect your information during processing and storage.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance functionality and understand how users interact with our platform. Most cookies support essential features like maintaining your login session.

Cookie Categories

• Essential cookies: Required for basic site functionality and security
• Performance cookies: Help us understand site usage and improve user experience
• Functional cookies: Remember your preferences and settings
• Learning analytics: Track course progress and identify areas for improvement

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features but won't prevent access to core educational content.

Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify users of significant changes through email or prominent website notices.

The current version was last updated in March 2025. Previous versions are available upon request for reference purposes.

Notification Process

For minor updates like clarifications or formatting changes, we'll update the policy without specific notification. For material changes affecting your rights or our data handling practices, we'll provide at least 30 days advance notice.

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you can request account closure before they take effect.